IT service from the neighborhood with Mila
Starting position
Mila decided to relaunch the web-based platform so that the requirements of customers and partners could be met in the best possible way. As a result, a modern technology stack could be used, which allowed the service to be set up very dynamically and intuitively. Because their mission was clear: to offer customers, partners and technicians the best experience. As an uncomplicated and competent partner, we actively supported Mila in this and other projects in order to create the best digital conditions for further success.
Development of the Service Platform
The comprehensive service platform not only facilitated the management of both static and dynamic content but also seamlessly integrated the entire booking process. Designed to fit into a broader ecosystem, the platform ensured a smooth and automated customer experience. Key integrations included cross-platform user authentication via Auth0, real-time tracking of service technicians arrival times and locations through Arrivy, and an automated sales, support, and marketing workflow powered by Salesforce.
Integration of Salesforce
As one of the world's leading CRMs, Salesforce enables the management of nearly all customer-facing processes. However, given that every company has unique workflows and technical infrastructure, deep customization and seamless integration with other software solutions are often essential. This was also the case for Mila, where Salesforce played a crucial role in sales, support, and marketing, with significant business logic built directly into the CRM. To facilitate data synchronization, Salesforce was connected bidirectionally to a PostgreSQL database via Heroku Connect.
In retrospect, it became evident that implementing core business logic within the backend itself would have been a more sustainable approach. The heavy reliance on Salesforce led to a substantial lock-in, while ongoing integration efforts demanded significant resources.
Integration of Abacus
Abacus was utilized for invoicing and accounting, connected via SOAP to generate invoices, synchronize contacts, and reconcile payment statuses.
SOAP (Simple Object Access Protocol) is a standard protocol that enables different applications to communicate with each other, regardless of the technologies they were built with. Today, however, many systems favor the more modern and faster alternative, REST (Representational State Transfer) - provided that the applications expose their interfaces via REST.
Contribution to the Development of the Mila Partner App
In addition to developing the web platform, we supported Mila’s in-house development team in building the Partner App. This app enabled service technicians to accept, manage, and complete assignments efficiently. A key focus was on numerous UX improvements, which significantly streamlined workflows and made daily operations much easier for service partners
What Mila Says About the Collaboration
"At first, we were uncertain whether we would find the right partner. Fortunately, we reached out to devedis, and from the very beginning, we were thoroughly impressed throughout the entire collaboration."
"We were looking for a strong partner with frontend expertise to support us during the critical release phase of our new platform for a few weeks. I was highly impressed by devedis’ flexibility and the swift, straightforward organization of resources. After an exceptionally short onboarding period, devedis was already fully productive. Following the release, we decided to extend our collaboration long-term and expanded the technology stack from frontend to fullstack development. We are grateful to have a partner like devedis by our side. They have earned our complete trust."